SyncySyncy Support
Last updated: 6 October 2026
Need help with Syncy? We're here to assist. Email us and we'll get back to you as soon as we can.
Contact Us
Support email: support@syncy.in
We typically respond within 2–3 business days. To help us resolve your issue faster, please include the email address or phone number registered with your Syncy account, and a short description of what happened.
Common Topics
- Account & login: Trouble signing up, signing in, or updating your profile details.
- Posting or booking a ride: Issues creating a ride, searching for rides, or sending and responding to ride requests.
- Chat & notifications: Messages not sending, or ride notifications not arriving.
- Report a safety concern: If another user behaved inappropriately, or you felt unsafe during a ride, contact us immediately with the ride details.
- Report a bug: Tell us what you were doing when the problem occurred, and which device you were using.
Safety Emergencies
Syncy is not an emergency service and this inbox is not monitored around the clock. If you are in immediate danger, contact the local emergency services on 112 first, and report the incident to us afterwards.
Account & Data Deletion
You can delete your Syncy account at any time, whether or not the app is currently installed on your device.
In the app: go to Profile → Delete my account, review what is removed, then confirm with your password and the 6-digit code we email you. Deletion is immediate and cannot be undone — there is no recovery period.
Without the app: go to www.syncy.in/delete-account, enter your email and password, then confirm with the 6-digit code we send to that email. Forgot your password? You can reset it on the same page. If you can't get into that email, write to privacy@syncy.in and we'll help you confirm it's your account.
Deleting your account removes your name, email address, phone number, profile photo, vehicle details, and the ratings you received, and cancels any upcoming rides or bookings. Messages you sent remain visible to the people you chatted with, and ratings you gave others remain but are shown as from "Deleted User" — neither stays linked to your name or contact details. A minimal record is kept for 12 months for safety and legal reasons. The Privacy Policy explains this in full.